FitTally · Support
Need help with FitTally? We're here to assist.
The fastest way to reach us is email — we read every message ourselves.
fittallysupport@gmail.comTap "Snap a meal" on the Diary tab to log with an AI photo scan, or use Barcode or Search for a packaged item. Barcode and search are unlimited and free; photo scans are limited on the free tier and unlimited with FitTally Pro.
Search looks up a food database, and not every packaged product or restaurant item is listed. If you can't find something, try scanning its barcode, or log it manually and enter the nutrition info yourself — either way it's saved to your diary the same as a database match.
FitTally Pro is billed through the Apple App Store, so subscriptions are managed there rather than in the app. On your iPhone, go to Settings → your name → Subscriptions, find FitTally, and cancel from there. Your Pro access stays active through the end of the period you've already paid for.
Yes. We never sell your data or share it with advertisers. Your information is only shared with the specific service providers that help us run FitTally — see our Privacy Policy for exactly who processes it and why.
It's a strong estimate, not an exact measurement — it can misjudge portion sizes or misidentify foods, especially for mixed dishes or unusual angles. Each result comes with a confidence indicator, and you can correct any value with one tap; FitTally remembers your correction so similar meals scan more accurately next time. As with any estimate, it isn't a substitute for professional nutrition or medical advice.